For more than two decades, a Fortune 50 retailer has trusted KBS to maintain brand standards across a growing national footprint, evolving from a regional relationship into a scalable, performance-driven janitorial program.
The Challenge:
As the retailer expanded nationally, inconsistent service delivery from multiple providers created operational challenges and risks. Compliance concerns, including improper hiring and payroll practices, increased exposure.
At the same time, leadership needed to standardize execution, reduce spend, and improve efficiency without compromising cleanliness in high-visibility areas like entrances, restrooms, and sales floors. They required a trusted partner to simplify operations, ensure compliance, and deliver consistent performance at scale.
The Solution:
KBS replaced a fragmented vendor model with a centralized, scalable facility services program aligned to the retailer’s national operations. By combining national oversight with local execution, KBS ensured consistent service delivery across stores and distribution centers. A strong compliance framework—including E-Verify and audited payroll—reduced risk and ensured workforce integrity.
KBS mirrored the retailer’s organizational structure, enabling clear accountability from corporate leadership to store-level execution. Continuous improvement initiatives—including chemical optimization, dedicated floor care teams, and autonomous cleaning pilots—enhanced efficiency and consistency.
The Results:
Over the course of the partnership, KBS has delivered measurable results at scale.
- Expanded services to 1,000+ stores and 63 distribution facilities
- Reduced per-store cleaning costs by~50%, generating millions in annualized savings across the retailer’s footprint
- Reduced chemical SKUs by one third, increasing savings while maintaining standards
Built on trust, compliance, operational alignment, and data-driven decision making, the partnership continues to deliver scalable, consistent performance nationwide.
