When a Fortune 100 pharmacy-led retail company needed to control rising labor costs and improve operational efficiency across 10 high-volume distribution centers, it partnered with KBS to modernize its facility services model.
The Challenge:
Across its national distribution network, the client relied on internal teams to manage janitorial services and specialized warehouse utility tasks. As throughput increased, teams struggled to balance cleaning with certified operational tasks such as forklift battery changing, baler operations, and tote washing. Because these tasks required higher-wage staff, labor costs climbed, prompting leadership to seek a more efficient model.
The Solution:
KBS implemented a fully outsourced facility services model across all 10 distribution centers, consolidating janitorial and operational support services into one cross-trained workforce. This cost-efficient model enabled facilities teams to support all the client’s needs while maintaining consistent service standards across the entire network. The full scope of services included janitorial coverage across warehouse floors, breakrooms, restrooms, and shared spaces, along with support for the certified functions.
Leveraging KBS’s national infrastructure, standardized training programs, and distribution-environment expertise, the company was able to transition all locations quickly and avoid any operational disruptions.
Results:
Reduced operational costs while increasing efficiency across a dynamic portfolio.
- Delivered $1.75M+ in annualized cost savings through strategic outsourcing of facility services
- Successfully transitioned 10 distribution centers nationwide into a standardized outsourced model within weeks
- Achieved 96% (Excellent) Food Safety and 100% (Outstanding) Environmental audit scores at one of the distribution centers
The attention to detail sure does show as we walk the building. It is the cleanest it has ever been in my 24 years at this facility.
- Facility General Manager
