A global social media company needed a cleaning model that could keep pace with seasonal shifts and changing occupancy. With 1.2 million square feet across multiple U.S. sites, fluctuating usage made their static staffing model inefficient and costly. By partnering with KBS, they adopted a data-driven cleaning approach aligned with real utilization—cutting costs and improving performance.
The Challenge:
Facility leadership aimed to reduce operating costs while maintaining a premium service
standard, but the incumbent vendor’s janitorial model lacked flexibility. Outdoor work areas and communal spaces saw heavy use in warmer months and minimal activity in winter, yet staffing stayed constant— driving inefficiencies and excess costs. The client needed a scalable, union-compliant solution that could flex with demand
The Solution:
KBS implemented a seasonal cleaning model to align labor with actual facility usage and improve operational efficiency. By analyzing occupancy trends, KBS dynamically adjusted headcount throughout the year, reducing staffing during underutilized months while maintaining full coverage during peak periods.
The company also deployed its Multi-Tool Cleaning System, a proprietary tool that reduces water, chemical, and energy usage to help lower costs and boost efficiency. Using KBSForce™, an enterprise workforce management platform, teams gained real-time visibility into task completion, staffing, and performance— ensuring consistent results across all buildings.
This integrated, technology-enabled model delivered measurable efficiency gains while maintaining the high standards expected by leading technology brands.
Results:
The impact was immediate and measurable.
- 3–5% cost savings
- Improved operational efficiency, sustainability efforts, and overall service quality through proprietary KBS technology and equipment
- Union buy-in for flexible, compliant staffing models
By replacing a static model with a dynamic, data-informed cleaning strategy, KBS helped the client transform facility management into a strategic advantage— delivering smarter cleaning, lower costs, and sustained operational excellence year-round
