For a regional bank with 100+ branches, declining service quality created disruptions and brand risk. After selecting a regional provider, the bank saw missed cleanings, unreliable attendance, and limited transparency. Within months, it sought a trusted partner to stabilize operations. KBS delivered rapid recovery through route-based coverage and tech-enabled oversight.
The Challenge:
The bank consolidated its locations under a new provider that promised cost savings. By early 2025, execution had deteriorated across sites. Missed cleanings, unverified delivery, and inconsistent coverage escalated concerns at branches. With customer-facing environments affected and trust eroding, the bank needed immediate stabilization and a partner with the expertise to restore reliable performance.
The Solution:
KBS quickly implemented a scalable, route-based janitorial model designed to deliver consistent, repeatable service across all 100 branches. Real-time verification tools, check-in/out tracking, and structured audit reporting provided the transparency and accountability the client lacked under the prior provider.
Daily attendance and performance data were delivered through KBSForce™, a proprietary enterprise workforce management platform, enabling faster issue resolution and improved visibility. By securing a trusted provider with strong operational controls, the bank gained a more efficient model with superior results and consistent branch experience.
Results:
The results highlight the impact of a rapid, structured service recovery.
- Quickly restored service reliability
- Performed nearly 10,000 services in less than year with only a 1% escalation rate
- Greater operational efficiency driven by stronger oversight
- Renewed client confidence supported by daily reporting and audit documentation
By stabilizing operations and elevating daily execution, KBS helped the bank restore performance across its network—proving that the right partner can deliver rapid recovery while strengthening long-term service quality.
