An online pet retailer running large distribution centers faced added complexity, including stricter perishable-food handling requirements and a six-clinic veterinary pilot. It needed a facility partner to support regulatory demands, deliver consistent performance, and scale specialized services. KBS delivered an integrated approach built to grow with the business.
The Challenge:
The retailer’s distribution centers handled high volumes of pet food and supplies, including new perishable products subject to FDA sanitation requirements. Cleaning programs had to expand to include consistent, documented bin and bottom-rack cleaning while keeping warehouse floors safe in high-traffic areas. Meanwhile, a pilot of pet clinics added healthcare-level cleaning expectations.
The Solution:
KBS expanded its existing service scope to support the retailer’s evolving needs through a coordinated, compliance-driven model across both distribution and clinic environments. In pet food handling areas, KBS implemented FDA-aligned bin cleaning programs focused on bottom racks, supported by specialized team training, clear SOPs, and documented service cycles to help ensure consistent execution and audit-ready visibility. Floor scrubbing programs were also standardized across all distribution facilities to improve cleanliness consistency, reduce slip risk in high-traffic zones, and support employee safety.
For clinic locations, KBS applied healthcare cleaning expertise to establish site-specific janitorial and disinfection protocols that aligned with clinical workflows and supported the pilot rollout—ensuring each location was operationally ready from day one. With defined expectations, verification processes, and scalable staffing support, KBS strengthened accountability while enabling the retailer to expand specialized services without sacrificing standards.
Results:
The impact was immediate across both warehouse and clinic environments.
- Implemented FDA-compliant bin and bottom-rack cleaning programs
- Standardized floor care across high-traffic distribution centers
- Established healthcare-appropriate cleaning protocols for clinic locations
By aligning specialized cleaning programs with operational and regulatory demands, KBS helped the online pet retailer maintain compliance and scale with confidence across a growing national footprint
